Refund Policy

The refund window

You can ask for a full refund of your license fee within 7 days of the moment you paid. A full refund is what you actually paid: ₱199.00, or ₱179.00 if you bought with a referral discount. After 7 days, payments are final, except where required otherwise by Philippine law (for example, if Tindly does not work at all due to a fault on our end and we cannot fix it within a reasonable time).

How to request a refund

The quickest way is from your own account, within the 7 days:

• In the app: open Settings and tap Request a refund.
• On the website: sign in at tindlyph.com and use Request a refund on your account page.

Both show until when you can ask, and the option disappears once that has passed. A reason is optional. You will not be asked to choose an amount: it is always what you paid. You can follow your request in the same place: requested, approved and being sent, refunded, or declined with our reason.

If you cannot sign in, email us within the 7 days instead, with:

• The email address you registered with.
• The approximate date you paid.
• A short reason (this helps us improve, but it will not be used to deny a valid request made within the window).

Send this to support@tindlyph.com or through our Support page. We open the request for you, and it counts from when your email reached us.

When we reply

We reply to every refund request within 2 business days, by email to the address you registered with. If we approve it, you get an email when the refund is on its way and another when it is done. If we decline it, for example because the request came after the 7 days, the email says why, and your license carries on as before.

How the refund is paid back

Refunds are returned through PayMongo to the same payment method you used to pay: the e-wallet, bank account or card you paid from. Depending on your bank or e-wallet, it can take a few business days to appear after we approve the refund.

What happens to your account

Once a refund is issued, your license is deactivated. Your account still exists and you can still sign in, but Tindly will ask you to buy a license before you can use the ledger again: you will not be able to add customers, record new utang, or take payments.

Your account and your records are not deleted when you are refunded, so they are still there if you change your mind and buy again. You can delete everything yourself at any time from your account page, as described in our Privacy Policy.

Refunds and referrals

If you bought Tindly through another store owner's referral link, a refund also cancels that referral: the store owner who referred you gets no reward for it. If you buy again later, the referral discount does not apply a second time.

If you referred others yourself, a refund of your own license stops your referral link working for new sign-ups. Referrals you made before then carry on as described in our Terms of Service.

Questions

If anything here is unclear, ask us before you buy. Reach out through our Support page.